Shipping policy

Shipping Policy | Shipping Information

At LUMIEMS, we’re committed to delivering your order efficiently and reliably.

This Shipping Policy outlines how we process, ship, and deliver your purchases.

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has shipped, you will receive a confirmation email with tracking details.

During peak periods, processing times may be slightly extended.

Estimated delivery times begin once your order has shipped:

Delivery times are estimates and may vary depending on carrier performance and customs processing.

Shipping costs are calculated at checkout based on your delivery address and order details.

We may offer free shipping promotions from time to time, which will be clearly displayed on the product or checkout page.

Once your order has shipped, you will receive an email with a tracking number and tracking link.

Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

For international orders, customs duties, import taxes, or additional fees may be applied by your local authorities.

These charges are not included in our pricing and are the responsibility of the customer.

We recommend checking your local import regulations before placing an order.

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:

LUMIEMS is not responsible for delays once the order has been handed over to the carrier.

Please ensure all shipping details are accurate at checkout.

We are not responsible for orders delayed or lost due to incorrect, incomplete, or missing address information.

If you notice an error, please contact us immediately at support@lumiems.com.

If your tracking shows delivered but you have not received your package, we recommend first checking with neighbors or your local carrier.

If the issue persists, please contact us at support@lumiems.com and we will assist in filing a claim with the carrier.

Orders may be modified or canceled only before they are shipped.

Once an order has been dispatched, we are unable to make changes.

If you have any questions about your shipment, our support team is here to help.

Email: support@lumiems.com

We typically respond within 24 business hours.