Refund policy

Return & Refund Policy

At LUMIEMS, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Eligible products may be returned within 30 days of delivery.

To start a return, please contact our support team at:

Please include:

Returns sent without prior authorization may not be accepted.

To qualify for a return, products must:

For hygiene and safety reasons, certain used wearable products may not be eligible for return.

The following items cannot be returned:

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

After verification, we will provide a replacement, store credit, or full refund at no additional cost.

For returns due to personal preference, customers are responsible for return shipping costs.

If the return is due to a product defect, shipping damage, or fulfillment error, LUMIEMS will cover the return shipping cost.

Original shipping fees are non-refundable.

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Depending on your bank or payment provider, additional processing time may apply.

Orders may be canceled before shipment.

Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.

If you have any questions regarding returns or refunds, please contact us:

We typically respond within 24 hours on business days.